One day in December 2021, our sales manager gave me the contact information of a customer and told me that this customer needed a lot of machines, I added the customer’s WhatsApp and got in touch with him, and then the customer send me his needs, I quoted the prices to the customer according to the customer’s request, the customer said he would consider it, and then he did not reply to me, I lost contact with the customer, but I did not give up, After that every once in a while I will send him some photos and videos of our recent machines, but customer has no response, I thought I lost this customer.
On March 15, 2022, I suddenly received a message from the customer, he asked if we had cutting welding clean machine. I quickly replied to him, we have the machine, and we are the professional manufacturer, I asked the customer what is the max thickness they will welding and what are the plate materials used? But the customer was not sure, then I gave all the prices and technical parameters of our three models : 1000W, 1500W, 2000W to the customer for him to choose the model that suits him, also I send lot of photos and videos to him.
In the next period of time, I have been in contact with customer. Sometimes customer will ask about other machines, such as press brake, 3D laser cutting machine, and I will answer customers’ questions in detail. In July 2022, the customer asked me again about 3 in 1 handheld laser cleaning, cutting, welding machine. This time, he asked in detail, what gas is used in the 3 in 1 handheld laser cleaning, cutting, welding machine, and which metal materials is this machine suitable for? I think he really wants to buy a 3 in 1 handheld laser cleaning, cutting, welding machine.
The customer told me that he needed to buy 1000W, and then I made a detailed quotation to the customer. The customer said that the price was a bit expensive. I explained the situation to my sales namagerand applied for a discount price for the customer and gave some protective lenses, nozzles and cleaning lenses used on the machine for free. The customer expressed his satisfaction. I asked the customer for the detailed information of his company and made a proforma invoice and sales contract to the customer. After a few days, I received the deposit from the customer, I prepared the work order and placed the order to the factory.
Through this customer, I understand that each customer’s situation is different, not all customers will buy our machine immediately after contacting, and it takes time to gain the trust of customers. I believe that through our professional reply and good service attitude, our Primapress company will have more and more customers and our business will become stronger and stronger.