Azerbaijani customer buys Primapress 1000w 3 in 1 handheld laser cleaning, cutting, welding machine

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One day in December 2021, our sales manager gave me the contact information of a customer and told me that this customer needed a lot of machines, I added the customer’s WhatsApp and got in touch with him, and then the customer send me his needs, I quoted the prices to the customer according to the customer’s request, the customer said he would consider it, and then he did not reply to me, I lost contact with the customer, but I did not give up, After that every once in a while I will send him some photos and videos of our recent machines, but customer has no response, I thought I lost this customer.

On March 15, 2022, I suddenly received a message from the customer, he asked if we had cutting welding clean machine. I quickly replied to him, we have the machine, and we are the professional manufacturer, I asked the customer what is the max thickness they will welding and what are the plate materials used? But the customer was not sure, then I gave all the prices and technical parameters of our three models : 1000W, 1500W, 2000W to the customer for him to choose the model that suits him, also I send lot of photos and videos to him.

In the next period of time, I have been in contact with customer. Sometimes customer will ask about other machines, such as press brake, 3D laser cutting machine, and I will answer  customers’ questions in detail. In July 2022, the customer asked me again about 3 in 1 handheld laser cleaning, cutting, welding machine. This time, he asked in detail, what gas is used in the 3 in 1 handheld laser cleaning, cutting, welding machine, and which metal materials is this machine suitable for? I think he really wants to buy a 3 in 1 handheld laser cleaning, cutting, welding machine.

The customer told me that he needed to buy 1000W, and then I made a detailed quotation to the customer. The customer said that the price was a bit expensive. I explained the situation to my sales namagerand applied for a discount price for the customer and gave some protective lenses, nozzles and cleaning lenses used on the machine for free. The customer expressed his satisfaction. I asked the customer for the detailed information of his company and made a proforma invoice and sales contract to the customer. After a few days, I received the deposit from the customer, I prepared the work order and placed the order to the factory.

Through this customer, I understand that each customer’s situation is different, not all customers will buy our machine immediately after contacting, and it takes time to gain the trust of customers. I believe that through our professional reply and good service attitude, our Primapress company will have more and more customers and our business will become stronger and stronger.


Hello Customers

Hello Customers

I'm Jackson Cao, founder of prima-press, with over 30 years in the sheet metal industry. Our goal is to deliver valuable content related to sheet metal processing to a wider audience. Don't hesitate to get in touch—I'm delighted to offer top-tier service and products. Welcome to a world of premium sheet metal expertise!

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