Argentina customer order Primapress brand W12-16*2000 rolling macihne
Nanjing Prima CNC Machinery Co,.LTD. From Argentina
W12-16*2000 rolling macihne
August 16, 2022 This month, Mr. A, an Argentine customer, has placed the first order in our company
Mr. A and I have been negotiating for two years, during which we have been discussing the technical parameters, configuration, etc. of the machine
Mr. A told me that he needed 12 carbon steel in thickness and 2M in length Then he told me that I need rolling plate product Piece
So we recommend W12-16*2000 model to him
Mr. A told us that they also needed to add guardrails on both sides, and then sent us their drawings
We recommend additional rollers to our clients
The finalized model is W 12-16*2000 with cone with both sides rolling machine
Next, we began to discuss the configuration and parameters of the machine. I sent the standard technical parameters to the customer, and the customer agreed.
Finally Mr. A told me that they needed this machine in stock, I told him our lead time needed 30 days
Because the customer’s voltage is 220V-50HZ, the motor of the machine needs to be re-ordered
In this way, the machine can meet the customer’s voltage requirements
Next, I began to negotiate our future long-term cooperation intention with the customer, because the customer has a new factory in the local area, the customer helps us to jointly sell more equipment to the local area
I asked a few key points for clients to become agents, roughly as follows:
And the potential for a long-term agency agreement!
Mr. A has been in contact with us for more than two years, during which we have been discussing the performance of our machines, and he often praises our machines for their good quality and fast delivery. He said he wanted to be our middleman in the future
But if Mr. A becomes our agent, he is most worried about the service and after-sales personnel, because the middleman usually needs to deal with the two major problems of installation guidance and after-sales maintenance. The installation guidance is very simple, because the need to deal with is a single problems, and customers and workers are friendly, and everyone cooperates and learns together. However, after-sales maintenance is really difficult, it will encounter various complicated situations, and may even be difficult problems that have never been seen before, and because the machine failure has delayed the customer’s production, the customer’s attitude when solving after-sales problems is generally the same. Poor, this question is something that customers have been thinking about.
Next, I began to negotiate our future long-term cooperation intention with the customer, because the customer has a new factory in the local area, the customer helps us to jointly sell more equipment to the local area
I asked a few key points for clients to become agents, roughly as follows:Before placing an order with our company, Mr. A also asked many domestic and foreign counterparts, but he could not be convinced. Either the quality of the machine needs to be improved, or the salesman is not professional enough.
Mr. A was very satisfied with our detailed product introduction and the solid professional knowledge of the salesman. Then we showed him our high-frequency transaction records and shipments, as well as some customer praise in the form of videos or emails, and finally moved him. Mr. A.
In the subsequent communication, Mr. A communicated with his end customers and us at the same time, discussed the detailed configuration and price of the machine, and finally confirmed the order for the first plate rolling machine
